When you do the latter, you risk losing track of what’s been asked and answered. In other words, it was more efficient for Ye and her counterpart to address all questions in a single phone call, rather than over a string of emails. “With a phone call you, can go back and forth on one question until it's clarified, then move on to the next one.” “Calls that have a lot of questions are typically harder to handle over email, because that’s not a real-time conversation,” Ye explained. Among them, she told me, was that she anticipated the writer would have several questions.Īs it turns out, she was right. She specifically chose to have a spoken conversation - rather than explain the parameters over email - for a few reasons. My colleague, Leslie Ye, recently had a phone call with someone to discuss a project for the HubSpot Sales Blog. 2) When You Anticipate a Lot of Questions Just make sure it sounds natural - an apology won’t seem very authentic if it sounds like you’re reading from a script. That can help to give you an idea of what it is that you really want to say, and can mitigate the risk of stumbling your way through saying sorry. Assuming he or she means it, we can hear the person’s remorse.īut if you’re afraid of screwing up an apology when you try to do it off-script, you can still write it down before you make the call.
That’s why it can carry so much more weight when someone actually calls us to apologize. And to actually say it out loud - “I’m sorry” - is even more challenging when we have the option of quickly typing it out in an email or text message. But what constitutes a heartfelt apology? Most of us grow up understanding that, when we do something wrong, we should say, “Sorry” - 96% of parents think it’s important for kids to apologize when they deliberately upset someone, and 88% believe the same is true, even when it's unintentional. 6 Times a Phone Call Is Better Than an Email 1) When You Want to Apologize We've outlined six of the most important occasions when a phone call is better than an email. That means it's time to stop hiding behind the screen, take a deep breath, and dial. Maybe it's because so few of us actually use our mobile devices for that anymore - after all, Pew Research found that text messaging is the most widely-used feature on them.īut even if it looks like phone calls are fading on the surface, there are times when they're still essential - especially, it seems, where a sensitive subject is concerned. Speaking to another human being over the phone can be nerve wracking. But there are times when even I, the perpetual wordsmith, have to make an actual phone call. And most of all, it gives me a screen to hide behind when I have to confront an uncomfortable topic - making the situation much less awkward.
It lets me use the vocabulary that my SAT tutor hammered into my brain so many years ago.
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